Thursday, August 15, 2013

Inconveniences

So, Stephen and Hannia are homeowners.  But the day that should have been a happy celebration didn't go quite as smoothly as they hoped.  The bank called about an hour before the closing at the attorney's office saying they still had to contact Hannia's boss to confirm her employment.  An hour BEFORE the closing!!!  And this is weeks AFTER their loan had been presumably approved.  Or they had been told it was all done and ready to go.  But now this clerk said that if they couldn't get up with Hannia's boss the closing might be delayed.  Stephen had taken the day off specifically to get the closing done, so needless to say the kids were NOT happy.  

Ok, so they did get up with Hannia's boss, but the boss called Hannia the next morning to say that the woman who talked to her was extremely rude.  I think Hannia was mortified.  Plus, while all of this angst about whether the closing could proceed as scheduled BOTH of their cars broke down.  BOTH! On the SAME day!!!  All these things sucked a bit of joy out of the occasion.  But it worked out in the end.  The closing happened, the cars are repaired...and today Stephen and Hannia took the initiative to go to BB&T to register a formal complaint about how sloppy and unprofessional the whole closing went down.  Not only about how slack it was to wait until the last minute literally to get that paperwork done, but how embarrassing it was to hear Hannia's boss felt insulted by how rude the person was who called.  I'm glad they did because they were told that this woman had several other complaints, and they were asked to write up what went on in a formal letter.  Even Hannia's boss offered to write a statement about what happened to her.  To be fair, the loan officer who assisted the kids overall was fine.  He was nice and professional.  This was a clerk who assists...I think.  Hopefully the complaint will help.  Stephen said he didn't want to get anyone fired, but the whole incident was unacceptable. 

Anyway, it's fine now.  Bruce and I have a condo rented for our trip to Boston in October and Erica is working on her flight schedules too.  I am very excited.  So this condo is in the historic Brewery district.  When Bruce called to confirm with the Landlord she "warned" us that it was full of art.  Since it was called "The Art House", we kind of had an idea that it might be.  But then she said a lot of it was risqué Drag Queen art!!  LOL!  I heard Bruce tell her, "Oh, I'm sure my wife will LOVE that!"  And you know what?  I absolutely will.  It's a funky, ultra modern place and we really liked the look of it.  But I might have paid extra for the Drag Queen Art!  Oh my!  The landlord then told us that there was an excellent drag queen show very nearby and that we should be sure to see it.  I feel like we definitely will.  I have such a soft spot for Drag Queens.  They generally end up looking far more glamorous than regular women.  

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